Search for Jobs

1 Result
South Sound 911 - Pierce County, WA
Tacoma, WA, United States
14 days ago
South Sound 911 - Pierce County, WA
Tacoma, Washington, United States
14 days ago

Description

Description of Positions

Lateral Communications Officer (911 Call-Taker):
As part of South Sound 911 Operations Division, and under the direction of the Communications Supervisor, this position
performs complex and responsible work in the Emergency 911 Communications Center processing citizen’s 911 and
business calls by screening calls, recording information and transferring calls as appropriate for law enforcement, fire
and medical aid services under emergency conditions in an accurate and timely manner; provide routine information
and assistance to the public, various law enforcement agencies and other City and County agencies. This position
requires ongoing multitasking ability, and use of discretion and judgment.
This position does not have supervisory responsibility. Communications Officers are expected to work independently in
a variety of tasks and ask for assistance/clarification from the Communications Supervisor when questions/concerns
arise.

Lateral Dispatcher:
As part of South Sound 911 Operations Division, the Dispatcher position performs complex and responsible dispatcher
duties in the Emergency 911 Communications Center; processes citizen’s requests for law enforcement services under
various conditions, including emergency situations, receives emergency communications, determining the nature,
location and severity of the emergency and dispatches appropriate personnel, apparatus and equipment; provides
information to client law enforcement agencies, other City and County agencies and law enforcement officers in the
field; monitors and controls communication traffic and assure officer safety to the extent possible. Completes training
for and demonstrates ability to perform the duties of Communications Officer; and maintains the skill to perform the
essential functions of the Communications Officer classification.
This position does not have supervisory responsibility. Dispatchers are expected to work independently in a variety of
tasks and ask for assistance/clarification from the Communications Supervisor when questions/concerns arise. This
position reports to the Communications Supervisor.

Lateral Records Specialist (Information Specialist):
As part of South Sound 911, this position performs technical, complex and specialized support work for the Pierce
County Sheriff's Office, Tacoma and Lakewood Police Departments as well as other Criminal Justice Departments related
to processing and maintaining law enforcement reports and records; communicates with law enforcement and other
appropriate agencies to obtain and provide information; provides information and assistance to citizens as requested
regarding police reports, accident forms and gun licenses and other documents or information. This position requires
ongoing multitasking ability, and use of discretion and judgment.



Requirements

Relevant Experience Qualifications
Candidates must have a minimum 2 years of experience within a 911 Public Safety Answering Point (PSAP) or Public
Safety Records Department and performed in the eligible public safety role within the past 3 years. Graduation from
high school or equivalent.

Incentives
Lateral candidates receiving a final offer of employment after completing the process will receive the following:
$2,000 hiring incentive upon date of hire*

Starting salary will be dependent on number of years’ experience in a 911 Public Safety Role (call-taking, dispatching or
records), as follows: (note; each position has 5 steps within the associated pay range)

< 5 years’ experience – Step 2
5-10 years’ experience – Step 3
10+ years’ experience – Step 4

*Hiring incentive will be paid in full at time of hire, on the first eligible pay date. The hiring incentive is subject to all
required taxes and withholdings. Retention of full amount of hiring incentive is contingent upon continued employment
with agency. If employee leaves at any point prior to their 2-year anniversary, a repayment schedule will apply.

Hiring Process
Interested candidates should email HR@SouthSound911.org. Please include resume and letter of interest, detailing the
position(s) interested in applying for, size and call volume of current and past agency employment, along with any other
relevant information. If selected to move forward in process, candidates will participate in additional process steps, as
listed below, in sequential order:

Additional steps of Lateral Process:
Completion of Personal History Statement through Public Safety Testing (online, no cost)
Complete Communications CritiCall Test (online, no cost)
Panel Interview (in-person preferred, will accommodate virtual setting as needed)
Conditional Offer
Fingerprinting (in-person - can accommodate timing if not in area/state)
Observation (optional/COVID dependent)
Background Investigation
Psychological Assessment (virtual)
Position Fit Assessment (online, no cost – PXT Select)
Final Interviews with Executive Staff (in-person preferred, will accommodate virtual setting as needed)
Medical/Drug Screen (in-person, or if out of area, can arrange for local-to-candidate testing)
Final Offer

Job Information

  • Job ID: 60807056
  • Location:
    Tacoma, Washington, United States
  • Position Title: LATERAL POSITIONS - 911 Dispatcher, Call-Taker or Records Specialist
  • Company Name: South Sound 911 - Pierce County, WA
  • Job Function: Telecommunicator / Dispatcher
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: None
  • Required Travel: None
  • Salary: $28.41 - $38.15 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

View Full Profile

Jobs You May Like
Filters
Job Function
State